At Cheap Fresh Fruit Tree Store, we want you to be completely satisfied with your gardening purchases. If you’re not happy with your plants, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Your item must be in the same condition as when you received it
  • Plants must show no signs of neglect or improper care
  • The original packaging should be included when possible

Non-Returnable Items

Due to the nature of live plants, certain items cannot be returned:

  • Perennial plants that have been planted
  • Fruit trees showing new growth
  • Topiary plants that have been trimmed
  • Any plant with removed tags or identification markers

We recommend researching plant care requirements before purchasing and contacting us with any immediate concerns upon delivery.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Wait for approval – Our gardening specialists will review your request within 2 business days
  3. Package your items – Once approved, carefully repackage the plants using the original packaging when possible
  4. Ship your return – We’ll provide return shipping instructions based on your location
  5. Receive your refund or exchange – See below for processing timelines

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where we sent the wrong item or it arrived damaged. We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Processing

Once your return is received and inspected (typically within 5 business days of arrival):

  • Refund method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days for credit card payments, 24-48 hours for PayPal
  • Shipping costs: Original shipping fees are non-refundable

Exchange Processing

For exchanges, we’ll ship your replacement item once the original is received. Exchange shipping follows our standard rates unless the exchange is due to our error.

Damaged or Incorrect Items

If your plants arrive damaged or you received the wrong item:

  1. Contact us within 3 days of delivery
  2. Include photos of the damaged item and packaging
  3. We’ll arrange for replacement or refund without requiring return of the damaged item

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Cheap Fresh Fruit Tree Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return: [List items, quantities, and reasons for return]

Preferred resolution: [Refund or Exchange for (specific plant if exchanging)]

Photos attached: [Yes/No – required for damaged items]

Please advise on next steps for completing this return.

Thank you,

[Your Full Name] [Your Contact Information]

Questions?

Our gardening experts are happy to help with any return questions. Contact us at:

Email: [email protected]
Mailing Address:
Cheap Fresh Fruit Tree Store
2368 Dogwood Lane
Tucson, US 85701

We appreciate your trust in us for your gardening needs and will work diligently to resolve any issues with your plant purchases.

Last Updated: [Insert Date]