Welcome to Cheap Fresh Fruit Tree Store’s FAQ section! We’re here to help make your plant shopping experience smooth and enjoyable. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more.
About Our Store
What kind of plants do you specialize in?
We specialize in a variety of quality plants including bamboo, eucalyptus trees, fruit trees & plants, junipers & conifers, perennial plants, and topiary plants. Our focus is on providing healthy, vigorous specimens that will thrive in your garden.
Where is your nursery located?
Our home base is in Tucson, Arizona (2368 Dogwood Lane, Tucson, US 85701), but we ship our plants worldwide (excluding parts of Asia and some remote regions).
Product Questions
How do I choose the right plant for my climate?
All our plants are carefully selected to thrive in various climates. If you need specific advice about what would grow best in your area, please email our customer service team at [email protected] with your location details.
What should I do when my plants arrive?
- Inspect your plants immediately upon arrival
- Water them if the soil feels dry
- Acclimate them to your local conditions before planting
- Plant within a few days of arrival for best results
Shipping & Delivery
What shipping options do you offer?
We offer two shipping options:
- Standard Shipping ($12.95): Processed within 1-2 business days and typically arrives within 10-15 days after shipping via DHL or FedEx.
- Free Economy Shipping: Available for orders $50+, delivered in 15-25 days after shipping via EMS.
How long does order processing take?
All orders take 1-2 business days to process as our team carefully selects and prepares your plants for shipment.
Do you ship internationally?
Yes! We ship worldwide except to parts of Asia and some remote regions. Our packaging is specially designed to protect plants during international transit.
Will I receive tracking information?
Yes, you’ll receive tracking information via email when your order ships so you can follow its journey to your doorstep.
Payments & Orders
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Can I change or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to change or cancel your order. We process orders quickly, so we can only accommodate changes if we receive your request before your order enters the shipping process.
Returns & Guarantees
What is your return policy?
We offer a 15-day return policy from the date of delivery if your plants don’t arrive in healthy condition. Simply contact our customer service team at [email protected] and we’ll make it right.
What if my plants arrive damaged?
While we take great care in packaging, if your plants arrive damaged, please contact us within 15 days of delivery with photos of the damaged items. We’ll either replace the plants or issue a refund.
Still Have Questions?
Our friendly customer service team is always happy to help! Email us at [email protected] with any additional questions you may have.
Happy Gardening!
The Cheap Fresh Fruit Tree Store Team